In Comparison, select Equals from the drop-down list.Name the template, for example Seagate Volume Serial Number, and add the Volume Serial Number.To block the Seagate by Volume Serial Number, perform the following steps: If no new Rule Set is created, navigate to the Policy Assignment tab in the DLP Policy Manager and apply the appropriate policy.If a new Rule Set is created, select Activate the Rule Set in DLP Policy in the Policy Catalog.Under the Computer disconnected from the corporate network section, leave the Prevent Action set to React the same way as connected system.Configure User Notification and Report Incident as appropriate.Click the Reaction tab, and select Block in the Prevent Action drop-down list.In Fixed Hard Drive, select the Seagate Device Name.Select the appropriate users to assign the rule to.Name the rule Block Seagate with Device Name Rule.Click Actions, New Rule, Fixed Hard Drive Rule. In the selected Rule Set, do the following:.In Comparison, select Contains from drop-down list.Name the template, for example Seagate Device Name, and add the Device-Friendly Name.Click Actions, New Item, Fixed Hard Drive Template.Click Menu, Data Protection, DLP Policy Manager.Log on to the ePolicy Orchestrator (ePO) console.To block the Seagate HDD by Device Name, perform the steps below: This fix enables the Seagate HDD to be detected in the Universal Serial Bus Controller, or a VID/PID is generated in the Device Manager. The changes that are made are user-based or DLP client bypass, because a Windows Device Manager hasn't generated a unique VID/PID or serial number to exclude. Click here for instructions on how to determine your model and serial number.Based on the HDD detection in Windows Device Manager, either of the approaches below work.As Seagate does not warrant the data on your drive, in addition to regular back-ups, your data should be backed up, if possible, before upgrading the drive firmware.įollow these steps to determine if a firmware update is available for your drive: If the firmware upgrade installation instructions are not followed properly, the firmware upgrade could be data destructive and/or render your hard drive inoperable. If firmware is available, we recommend that you make a back up before running the actual update and that you read and follow all instructions, cautions and warnings that may be displayed. If you are troubleshooting a system or operating system problem, you should not consider firmware updates until after exploring more typical troubleshooting steps like file system error checking and anti-virus scanning. Please use the following links and instructions below to determine if firmware is available for your product. This situation has improved and Seagate now offers firmware updates as a routine matter for the general support of your Seagate drive. This situation, in part, was based on a lack of friendly firmware download tools and operating system limitations. Until recently, firmware updates for typical desktop and laptop computers were difficult and somewhat risky. Please note that Seagate does not offer details about specific firmware. Firmware for legacy products will be the final release from manufacturing. If newer firmware is available for your drive, it will reflect the improvements we have engineered for the latest manufacturing.
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